Policies

At Lacey Rae Designs, each item is custom-made with care, so all sales are final. However, if there is an error on our end, we will gladly make it right. If you have any questions that aren’t covered below, feel free to reach out at Laceyraedesigns@yahoo.com.

Production Times

Our current turnaround time is 7-10 business days before shipment, plus delivery time. If you need an item sooner, please contact us before placing your order, and we’ll do our best to accommodate your request.

Returns & Order Changes

Because our products are personalized and made to order, returns and cancellations are not accepted. Please double-check all personalization details before submitting your order, as changes cannot be made once the order is placed.

If there is an issue with your order due to an error on our part, please contact us within one week of delivery, and we’ll be happy to assist you.

Shipping

We ship via USPS, with an estimated delivery time of 2-4 business days. Please ensure your shipping address is correct at checkout. If a package is sent to the wrong address due to an error in the shipping information provided, the customer will be responsible for any replacement or reshipment costs.

Thank you for supporting our small business—we appreciate you!